Effective June 15, 2026

Overview

This Privacy Policy describes how FlyGuys (“FlyGuys”, “we”, “us” or “our”) collects, uses and shares information when you use our website, booking app and shuttle service (the “Service”). By using the Service, you agree to the practices described here.

Information We Collect

Information you provide

• Account information: name, email address, phone number and password (hashed).
• Vehicle information: make, model, colour, licence plate and other details you add to facilitate your shuttle.
• Booking information: river, put-in and take-out access points, dates, vehicle details, key exchange instructions and any special notes.
• Communications: messages you send us through support, email or SMS.
• Marketing signups: if you opt in through a signup form on our website, your email address and any details you provide such as your name.

Information collected automatically

• Device and log data: IP address, browser type, pages viewed and timestamps.
• Cookies and similar technologies: session cookies for authentication and preference cookies such as cookie-consent state. See “Cookies” below.

Payment information

Payments are processed by Stripe, Inc. Card numbers and bank details are entered directly into Stripe and are not stored on our servers. We receive a token and metadata such as the last four digits, card brand and expiration needed to display and manage your payment methods.

How We Use Information

• To create and manage your account
• To arrange and carry out your shuttle bookings
• To process payments
• To send transactional emails such as booking confirmations, receipts and login links
• To send SMS notifications about your booking, where applicable
• To send marketing emails about our offers, news and services where you have consented, and to measure how those emails perform
• To provide customer support and respond to enquiries
• To detect, prevent and address fraud, abuse and security issues
• To improve the Service
• To comply with legal obligations

How We Share Information

We share information only as described below:

• With our drivers and staff: the booking and vehicle details they need to perform your shuttle.
• Service providers who help us operate the Service:
  • Stripe, Inc. for payment processing
  • Mailjet for transactional email delivery
  • Klaviyo for email and SMS messaging and onsite analytics
  • Google Analytics, a service of Google LLC, for website usage analytics
  • Our hosting provider for application hosting
• Legal compliance: when required by law, by a court order or to protect rights, safety or property.
• Business transfers: in connection with a merger, acquisition or sale of assets, your information may be transferred subject to standard confidentiality protections.

We do not sell your personal information.

Where Your Information Is Processed

FlyGuys operates in British Columbia. Some of our service providers store or process information outside Canada, including in the United States. Where that happens, your information may be accessible to courts, law enforcement and authorities in those jurisdictions under their laws.

SMS Messaging

When you provide your mobile phone number and opt in during booking, we use it to send transactional SMS messages about your booking. This includes booking confirmations, status updates, photo confirmations and communications from your driver. SMS messages are delivered through our messaging provider, Klaviyo.

Message frequency varies based on your booking activity. Message and data rates may apply. You may opt out at any time by replying STOP to any message, or get help by replying HELP.

No mobile information, including phone numbers and SMS opt-in data, will be shared with third parties or affiliates for marketing purposes. All the categories listed in “How We Share Information” above exclude text-messaging originator opt-in data and consent. This information will not be shared with any third party other than the messaging provider strictly necessary to deliver the messages you have requested.

Marketing Communications

If you sign up through a form on our website, such as an offer for a discount on your first shuttle, we add your email address and any details you provide to our marketing list. We use Klaviyo, a service of Klaviyo, Inc., to store this information, send marketing emails about FlyGuys offers, news and services, and record whether you open or click those emails so we can improve them.

We send marketing email only with your consent, in line with Canada’s Anti-Spam Legislation. We use confirmed (double) opt-in, so you confirm your subscription before we send marketing messages. Every marketing email includes an unsubscribe link and you can opt out at any time. Opting out of marketing does not stop transactional messages about a booking you have made.

Our website also uses Klaviyo onsite tracking to recognize return visitors and to measure how our forms and pages perform. This sets cookies and collects usage information as described under “Cookies” below.

Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences and measure site usage. Strictly necessary cookies such as session and CSRF cookies cannot be disabled. You can clear cookies in your browser at any time, though this may affect how the site works.

We use Google Analytics (Google LLC) and Klaviyo to understand how visitors find and use our website. These services set their own cookies and collect usage information such as pages viewed, referring site, approximate location and device type. We do not use this information to identify you personally. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.

Data Retention

We retain account and booking information for as long as your account is active and as needed to provide the Service, comply with legal obligations, resolve disputes and enforce our agreements. When information is no longer needed, we delete or anonymize it.

Your Rights

You may have the right to access the personal information we hold about you and to ask us to correct it. You may also withdraw your consent to our use of your information, subject to legal and contractual restrictions and reasonable notice. To exercise these rights, reach us through our contact form, or, if you are signed in, send a request through the app. We will respond within the time required by applicable law.

If you have a concern about how we handle your personal information, you may contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia.

Security

We use industry-standard safeguards such as encryption in transit, hashed passwords and role-based access to protect your information. No system is perfectly secure, and we cannot guarantee absolute security.

Children

The Service is intended for users 19 years of age and older and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by email or by posting a notice on the Service. Continued use of the Service after a change constitutes acceptance of the revised Policy.

Contact

Questions about this Policy or our data practices? Reach us through our contact form, or send a request through the app if you are signed in.